HT TRANSTXT FAQs

What makes HT TRANSTXT different from AI tools?

AI often hallucinates or misses context. We use a human-verified process. Every word is checked by a vetted professional with an eye for detail, ensuring your document is ready for professional use immediately.

How do I send you my files?

You upload them directly to our secure database. We do not use WeTransfer or external file-sharing links. Your data stays within our encrypted South African-compliant infrastructure from start to finish.

Is my data safe and POPIA compliant?

Absolutely. We are fully compliant with the Protection of Personal Information Act. Files are handled only by vetted professionals. We follow a strict 24-hour Deletion Protocol for transcribers and a 30-day purge for our servers. Refer to our Privacy Policy for more information.

How do I get a quote?

Simply click the “Get an Instant Quote” button and provide the duration of your audio. We provide transparent pricing with no hidden fees.

How do I place an order?

Fill in the quick quote form and hit “Proceed to Upload Files”. Upload your files and place your order. You will be taken to our secure payment gateway for payment. As soon as payment is made, we securely receive your order and files, and work begins.

What if my audio quality is poor?

We accept all audio, but poor quality (background noise, distance from the mic) may affect accuracy. We work on a “Best Effort” basis for difficult audio and will always notify you if the quality is a concern before we dive in.

What is your transcription turnaround time?

Our standard delivery is 2-3 business days for full human transcription and 48 hours for transcript cleanups . For urgent deadlines, we offer urgent and express delivery services. Refer to our pricing & turnaround times for more information.

What file formats do you accept?

We support all professional industry standards, including MP3, WAV, M4A, MP4, MOV, DOCX, PDF, TXT. If you have a proprietary recording format from a legal device, please contact us for compatibility.

Can you provide “Clean Verbatim” for records?

Yes. We provide Intelligent Verbatim as standard, removing verbal clutter while preserving every word of the actual testimony. This makes the document decision-ready for HR managers, commissioners, or analysts.

Need Transcription Done Fast?

If you have audio ready, you can get an instant estimate based on your exact requirements.